Frequently Asked Questions (FAQ)

My Order

How can I check my Order Status?

It's easy. Go to Order Status & Tracking and enter your order number. We'll provide information about the status of that order. If you are registered with joyamia.com and signed in when you placed your order, you can sign in to view current orders as well as your Order History.

When will I receive my order?

Your order tracking number is displayed on your online order history. If FedEx delivers your order, you can track your order online at fedex.com to see when the items you purchased will be delivered.

Will I get an order confirmation?

For every order you submit to joyamia.com, you will receive an order confirmation. In addition, you will receive an order confirmation email. We recommend that you print and save both for your reference. For your security, we will only send an order confirmation to the email address you provide. Please be sure to enter your email address correctly to ensure that you receive your order confirmation. You will need your order number for reference when you check your order status on joyamia.com.

Can I make changes to my order after it has been submitted?

Our goal is to pack and ship your order as quickly as possible; therefore, we may not be able to allow changes to your order once submitted. If you have any questions, please call 866-398-9051

How soon should I report any problem with my order?

Please check carefully your order right after you receive it. Any damage or missing item must be reported within 2 business days after delivery of the order. We might not be able to fully assist you if there is any claim after 5 business days after delivery. So please make sure that you have a trusted person to check your order and report to us if you are not present. Please KEEP all packaging (boxes, bubble wrap, etc.) from the delivery until we resolve your claim.

Returns & Warranty

How do I return an item?

To return an item you must contact Customer Service for approval and obtain an RMA number. All merchandise purchased from The Joya Mia is sold in its original factory packaging with all contents as supplied to us by the manufacturer/distributor. Therefore it can be returned only if in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards. Place the return item into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. For your protection, insure the package is shipped via a traceable method. We are not responsible for lost or damaged packages.

What are the warranties on your products?

Many of the items that are sold at The Joya Mia come with a manufacturer’s warranty. For additional information on the manufacturer’s warranty for a specific product, contact the manufacturer directly. Many items sold by The Joya Mia are warranted solely by the manufacturer/distributor. All items needing repair should be sent to the manufacturer/ distributor directly for service at your expense. The Joya Mia is not liable if the manufacturer/distributor fails to perform warranty service. THERE IS NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON ANY ITEM SOLD BY THE JOYA MIA. The Joya Mia will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. The Joya Mia liability is limited to the monetary value of the merchandise.

Billing

Why do I see a double-charge on my credit account for one order?

You may see two pending charges on your account while the invoice is processing. One is for the authorization to withdraw and one is for the release from the same authorization. It will take a few days for your bank to adjust your account and cancel the pending authorization. On your credit statement, you will see that you have only been charged once for the pertaining order.

Why is an item missing from my order?

The item you have ordered may have gone out of stock by the time you submitted your order. If this is the case, you will not be charged for items not included in your order. Please always check your included invoice when your shipment arrives. The invoice should reflect the charged items and their corresponding prices. If you see that you have been charged for an item you did not receive, please contact us immediately within ONE day of receipt of your order so we can resolve the issue right away. If you paid via Paypal, the credit for the unshipped items will be noted on your invoice and posted to your account and available for use on your next order. If you prefer to have the amount refunded, please contact us.

Payment

What payment methods does Joyamia.com accept?
  • Visa
  • Mastercard
  • Discover
  • American Express
  • Paypal
  • Wire Transfer Fund (subject to US $30.00 fee).

Shipping Information

How to calculate shipping cost?

It's easy to calculate your shipping cost. Once you have an item in your shopping cart, click 'Estimate Shipping & Tax' at the bottom of the page. Enter your city, state, postal code, and country and calculate your approximate shipping cost. These shipping rates are based on the carriers' standard fees and the total weight of the item(s) in your order.

How long does it take for my order to ship?

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during the holidays. If you need to receive your package by a specific date, you can always contact Customer Service for help in choosing the right shipping method to get it there on time!

Do we ship to guests at hotels?

No, we do not ship to guests at hotels.

Do we pay the return shipping cost for defective merchandise?

No, we do not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to us, we will replace the item and ship the replacement to you at no charge. We will employ every resource we have to ensure that your item is replaced promptly, without hassle.

What should I do if an item is missing from my order?

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please contact our customer service at 866-398-9051 if you're unable to locate an item.

Do we ship internationally?

Yes, we ship internationally. Please see International Shipping information below.

Shipping International

Who will pay duties, customs, and additional fees?

We do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country's custom policies. If you have any additional questions, please call us at 866-398-9051, or contact us via email info@joyamia.com

What if there was something wrong with my order?

Please call us right away, so we can make things right! Phone: 866-398-9051, or contact us via email info@joyamia.com

Transit / Delivery time may take longer than the date listing below, so please do not get worried when your package not arrived on time.

Flat Rate Box: 10-45 business days

Priority Mail: 6-15 business days (vary by country, some may take longer)

Express (EMS): 3-7 business days

UPS/FedEx Economy: 5-10 business days

UPS/FedEx Express: 3-7 business days

If you received this error "Unfortunately one or more items in your cart can't be shipped to your location. Please choose a different delivery address." please call us at 866-398-9051, or contact us via email info@joyamia.com

Contact Us

Address:21011 Itasca Street unit E, Chatsworth, CA 9131121011 Itasca Street unit E, Chatsworth, CA 91311
Operational Hours:
Monday - Friday: 9:00 AM - 5:00 PM (Eastern Time)
Saturday: Closed
Sunday: closed We are closed on national holidays
E-Mail:info@joyamia.com Phone: Please have the following information ready when you call us: Order#, Invoice#, etc.
Phone: 866-398-9051

My Account

I've forgotten my password or user name, how do I get a new one?

Click “Sign In” and click "Forgotten Password", we'll email it to you.

How do I receive or unsubscribe from email updates?

Subscribe to joyamia.com email updates and be the first to know about promotions and new products. In addition, you can choose to get special events, education, tips & techniques in the same email. To subscribe you must be registered with joyamia.com. To register:

  • Click Sign In (also located at the top of every page).
  • Enter the required information for registration.
  • Use the check box to sign up for email updates.
  • Click Submit.

Unsubscribe from joyamia.com Email Updates If you wish to be removed from the joyamia.com email updates list, click the link to unsubscribe on the next email update you receive from us. Or, if you are registered with joyamia.com you can change your preferences in your My Account. Sign in, then uncheck the box next to email updates and click Submit.

How does joyamia.com use my personal information?

At joyamia.com, we respect our customers and understand that you are concerned about privacy. We've instituted policies intended to ensure that your personal information is handled safely and responsibly. Read our Privacy Policy for details.

Shipping

What do we do about concealed damage and/or missing parts?

We try to package each shipment carefully based on many years of experience and trucking industry recommendations. Concealed damage and missing items are a rarity at The Joya Mia. Nevertheless, damages may occur and on rare occasions items are omitted from the shipment or the wrong item is shipped in error. Our Customer Service department will determine the best way to solve the problem as quickly as possible to meet your time-critical needs. If you can, e-mail us digital photos of the damaged part(s) or units as well. We will replace your item as soon as we receive a Verification-Damaged report from the carrier.

What do I do about a missing item in my order?

Check the packing slip that was included with your shipment. In order to fill and pack your order quickly and efficiently we may have split your order into multiple packages. You might not receive all your packages at the same time so please wait one additional day before calling concerning shortages. If it is our fault, rest assured that we will fix it and do whatever it takes to make you happy. You have the option to have an item shipped to you right away, you can request a refund or receive credit to your account for your next purchase. Claims for missing items must be reported to our Customer Service Department within 3 days from receipt of order.

What do I do about an item, which I did not order?

Check your packing slip that was included with your shipment. Make note of item name and quantity of item that you didn’t order. We’ll ask you to indicate the number of items you’re returning, as well as whether they arrived instead of or in addition to items that you did order. We will also ask you whether you would like a refund or a replacement sent to you.

Do you charge extra for shipping and handling of oversize or overweight items?

Due to size and/or weight, salon furniture, pedicure spa and facial equipment will require additional shipping & handling fees in addition to the normal shipping charges. The exceptional odd, overweight, and/or oversized items can only be shipped by common carrier (truck/air freight). Please allow 5-8 days for delivery to 48 states. The Joya Mia’s shipping charges will only cover charges that a freight trucking company moves your item from our facilities to the end gate of truck and in front of your salon. The freight trucking company is not responsible for unloading the item from the truck or carrying the item into the salon. Your item is likely to be heavy and large; therefore, we recommend that you have someone with you to help you unload the item and carry it inside.

Are delivery times guaranteed?

We do our best to ship your order within 1-2 business days for in-stock items and you can check the estimated delivery on your account online on the carrier website. Unless you have chosen a next day or 2nd day delivery option for domestic orders, there is no guarantee that your order will arrive at the estimated date of delivery if you choose the standard or free shipping option. So allow a few extra days to get your order. We may need to contact you about your order so please make sure you give us a direct phone number to avoid delays in processing. Please note: Order are not processed on weekends or during holidays. Also, delivery date cannot be guaranteed on international orders due to customs processing time.

When will I get my expedited shipping order?

If you choose expedited shipping (next day or 2nd day option), your order will be received 1 or 2 BUSINESS DAYS AFTER IT SHIPS. While we process those orders in priority, they might be shipped the next day if you place it after the noon cutoff time. We might also need to contact you to verify stock and credit card information so please make sure you give us a direct telephone number so the order is not delayed. Note that orders placed on Fridays will not be processed until the next Monday or will not be delivered on the weekends.

Shipping Domestic

How do I get my FedEx, UPS or USPS tracking number?

The tracking numbers for each day's shipped orders are automatically emailed when order shipped or after 6:00PM Eastern Standard Time. Alternatively, you can check your order status online to find out your tracking number.

My FedEx/UPS/USPS tracking number is not working. What should I do?

Tracking number has been generated, but it has not been scanned or shipped. Please wait at least a day to track your package.

FedEx/UPS/USPS has returned my order/package to Joyamia.com. What happens now?

Once we receive the package, we'll credit back in full, including any shipping costs you may have paid.

Is it possible to request that FedEx/UPS hold my package(s)? Can I have a package re-routed to a different address?

Due to fraud concerns, we do not give FedEx/UPS consent to hold packages for customers to pick up at their local FedEx/UPS facilities. We humbly apologize for any inconvenience, but we feel that this precautionary measure is necessary to safeguard your purchased items. Similarly, we will not request that a package be re-routed to an alternative location once it is in transit to the shipping address specified on the original order.

How do I contact FedEx/UPS/USPS?
  • Phone: 1-800-GO-FEDEX (1-800-463-3339) or visit website: www.fedex.com.
  • Phone: 1-800-PICK-UPS (1-800-742-5877) or visit website: www.ups.com.
  • Phone: 1-800-ASK-USPS (1-800-275-8777) or visit website www.usps.com.
Do we deliver to APO or FPO addresses?

Yes, we deliver to APO/FPO addresses. APO/FPO orders are shipped by the United States Postal Service and usually take one to two business days to process and, once shipped, five to ten working days to deliver. However, we cannot control delivery time. Some APO/FPO orders may require 6-8 weeks of lead-time.

Do we deliver to P.O. Boxes?

We do ship to residential P.O. Boxes in rural areas.

How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?

If your order was damaged, misdelivered or tampered with while in transit, please contact Customer Service within 2 business days of delivery. If your order was lost while in transit, please contact Customer Service within 5 business days of not receiving your order.

Warranty

Manufacturer’s Return Policy and Warranty:

All equipment when sold is new and carries a limited manufacturer’s warranty. Once you purchase the equipment it will be your responsibility to register it with the manufacturer to activate the warranty. All warranty information is included with shipment of the equipment. You may contact our Customer Service for additional information.

Items considered equipment include but are not limited to: pedicure spas, airbrush machines, nail drill machines, paraffin machines, sterilizers, towel warmers, air purifier and gel or UV lights, etc. As per manufacturer’s policy, equipment cannot be returned. For any defect, please refer to the equipment warranty information and contact the manufacturer directly. If you do not find all the information or have additional questions please contact our Customer Service at your earliest convenience.

All items needing repair should be sent to the manufacturer/ distributor directly for service at your expenses. The Joya Mia is not liable if the manufacturer/ distributor fails to perform warranty service.

THERE IS NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON ANY ITEM SOLD BY THE JOYA MIA. The Joya Mia will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. The Joya Mia liability is limited to the monetary value of the merchandise.